Privacy Policy

Introduction

Welcome to the BananaBets’s Social Casino online privacy policy (the "Policy") for the Website. As used in this Policy, the terms "you" "your," and "yours" refers to you the user of the Website or any other guest, person or entity who accesses or uses the Website or services from the Website; and the terms "Company", "we", "us", "our", or "ours" refers to the GAN Social LLC).

I. Information We May Collect

A. Personal Information

"Personal Information" refers to information through which you can be identified. We collect Personal Information that you provide voluntarily to us. Some examples of Personal Information that we may collect include your name, date of birth, postal address, e-mail address, telephone number, gender, gaming activity, and purchase and reservation information. If you visit the Company’s Social Casino, Personal Information may include your image in a live video feed that can be viewed on the Website. Some Personal Information is considered "Confidential Personal Information". Confidential Personal Information is your full name in combination with one or more of the following: credit or debit card number, financial account number, driver's license number, state identification card number, passport number, and naturalization number.

In addition to Personal Information that you provide voluntarily to us, we may obtain Personal Information from third parties including, but not limited to, business partners, social media, family members, friends, and entities that direct you to or are located on or made available through the Website. In situations where your Personal Information is collected by third parties under contract with us, we require these third parties to exercise reasonable care to protect your Personal Information and restrict the use of your Personal Information to the purposes for which it was provided.

B. Non-Personal Information

"Non-Personal Information" refers to information about you or your activities through which you cannot be personally identified. When you use the Internet, your web browser or software may transmit certain information to the servers that host the web sites you visit. Such information may include, for example, the unique number assigned to your server or Internet connection, and your interactions with the Website, including what pages you view and what information you download. When you visit the Website, your Non-Personal Information may be collected. Non-Personal Information may be linked to Personal Information.

C. Cookies and Information Collected by Advertising Companies

When you visit the Website, we use "cookies" and similar technologies to help us recognize and serve you better. Cookies are small files that contain information sent by a website that is saved on your computer's hard drive. Cookies enable us to gather data such as web pages visited, links clicked, and material download. Cookies also are used to put a unique identifier on your computer. This helps us to generate statistics regarding usage of the Website, such as the percentage of repeat visitors. In situations where it is possible to do so, this unique identifier may be linked to Personal Information.

There are different types of cookies including "browser" cookies (also known as html cookies) and Flash cookies (also known as Local Shared Objects). You can configure your browser to reject browser cookies or to notify you when browser cookies are offered so that you can accept or reject such cookies. However, if you reject browser cookies, you may not be able to conduct some transactions or use some services on the Website. However, blocking or deleting browser cookies may not block or delete other types of cookies including Flash cookies.

Third-party advertising companies that work with us may also use cookies and similar technologies to collect Non-Personal information at the Website and other websites for a variety of purposes including providing you with advertisements that are likely to be of interest to you. This type of ad customization is sometimes referred to as "behavioral advertising". We are not responsible for the functioning of cookies and other technologies used and placed by third parties on your device. We do not always control third parties’ collection or use of your information to serve interest-based advertising. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. These third parties may provide you with ways to choose not to have your information collected or used in this way.

II. How We Use The Information We Collect

A. Uses by the Company

By accepting this Policy through the use of Website and/or our products or services, you agree to the terms of this Policy, and you expressly consent to the processing, transferring, and storing of your Personal Information and Non-Personal Information according to this Policy.

Except for Confidential Personal Information, we may use Personal Information and Non-Personal Information for our own marketing purposes, including, but not limited to, notifying you of special promotions, offers and events via postal mail, e-mail, telephone, text message, and other means. Confidential Personal Information will not be used for marketing purposes without your express consent.

We may also use Personal Information and Non-Personal Information for non-marketing purposes. Some examples of such use include
(1) processing and fulfilling purchases;
(2) conducting statistical or demographic analysis;
(3) customizing your experience at the Website; and
(4) responding to your inquiries or other communications.

We may combine Personal Information with other generally or publicly available information to help us identify your preferences or interests. Your Personal Information may also be merged with Personal Information available from other sources such as
(1) companies that match e-mail addresses with postal addresses and other information;
(2) credit card verification and credit services; and
(3) other resorts, casinos, or properties that are owned, operated, or affiliated with the Company.

If you do not want us to use your Personal Information for marketing purposes, you may opt-out of such uses by notifying us in accordance with the process set forth herein. Opting-out will not prevent your Personal Information from being used for non-marketing purposes.

B. Sharing With Business Partners and Other Third Parties

Except for Confidential Personal Information, we may share your Personal Information with our business partners for joint marketing efforts, or for our business partners' own marketing purposes. When we provide Personal Information to our business partners, we require them to exercise reasonable care to protect your Personal Information and restrict the use of your Personal Information to the purposes for which it was provided to them. If you do not want us to share your Personal Information with business partners for marketing purposes, you may opt-out of such sharing by notifying us in accordance with the process set forth herein.

Although you may request to opt-out of sharing Personal Information with our business partners for marketing purposes, we may disclose Personal Information to our business partners and other third parties for the following purposes:

for non-marketing purposes, such as processing and fulfilling reservations or purchases;
to comply with a court order, subpoena, search warrant or other valid legal process;
to comply with legal, regulatory or administrative requirements of any governmental authorities;
to protect and defend us, or our affiliates, and all of their or our officers, directors, employees, attorneys and agents in connection with any legal action, claim or dispute;
to satisfy any contractual obligation to indemnify our contractors, business partners or other third parties in connection with any legal action, claim or dispute;
to enforce the Terms and Conditions of the Website;
to prevent imminent physical harm or threats to public safety;
to third-party vendors that the Company may use to perform functions, such as credit card transactions;
to prevent fraud;
to engage in debt collection
keeping your credit card on file for future purchases unless you tell us not to;
to ensure minors do not gain entry to our casino;
to maintain and improve our Website, products, or services, marketing, or customer relationships and experiences;
to detect, prevent, and address technical issues, to debug and repair errors that impair the functionality of our Website and services, to improve them, upgrade, or enhance;
to provide customer support and answer any questions or inquiries you make to us;
to administer our Website and conduct internal operations, including for internal research, troubleshooting, data analysis, testing, research, statistical, and survey purposes, to gather analysis or valuable information so that we can improve our Website, products and services, and
otherwise with consent or as permitted or required by law.

When we provide Personal Information to our business partners and other third parties for such purposes, we require them (to the extent feasible) to exercise reasonable care to protect your Personal Information and restrict the use of your Personal Information to the purposes for which it was provided to them, but we do not verify any third party compliance with such requirement and we are not responsible for any failure by our business partners or third parties to comply with this requirement.

III. Your Communication Preferences

A. How to Opt-Out

If you wish to opt-out of receiving solicitations from us or do not want us to share your Personal Information with our business partners for marketing purposes, please email us at [email protected].

B. Telemarketing

Even if you registered your telephone number on a Do-Not-Call list, certain exemptions may allow us to contact you by telephone. If you would like to opt-out of receiving telemarketing sales calls from us, please email us at [email protected].

Despite your election to opt-out, if you are still receiving Services from us, we may contact you by other means regarding your account, transactions, and your activities with the Services.

IV. Security

Personal Information and Non-Personal Information collected by us are stored on secure servers, which are protected by firewalls and other industry standard security measures. These security measures are intended to protect our servers from unauthorized access. However, no security system is impenetrable, and these systems could become accessible in the event of a security breach. We have controls in place that are designed to detect potential data breaches, contain and minimize the loss of data, and conduct forensic investigations of a breach.

Our team is required to take reasonable measures to ensure that unauthorized persons cannot view or access your Personal Information. Employees who violate our privacy policies are subject to disciplinary action, up to and including termination.

We cannot enforce or control the security of the computers, electronic devices, or electronic communication method that you may use to send e-mails and submit information to us over the Internet. You are responsible for ensuring that the computers, electronic devices and electronic communication methods you use will provide adequate security for communicating with us. We are not responsible for the disclosure or interception of information that you send us before we receive it.

As a standard security practice, we will take reasonable steps which are standard in the industry to ensure that the communication methods used to support the Website does not permit connection or communication by methods that have known security weaknesses or vulnerabilities. As such, if you experience trouble using the Website, it may be an indication that you need to upgrade your Internet browsing tool or application to a newer version that supports more secure communication methods.

V. California Privacy Rights

If you are a California resident, you have certain privacy rights under the California Consumer Privacy Act ("CCPA"). These include:

A. Right to Know About Personal Information Collected, Disclosed or Sold

You have the right to request that we disclose what categories of personal information we collect, use, disclose, and sell, the sources from which it is collected, the purpose for which we use your Personal Information, to whom we disclose such information and the specific pieces of Personal Information we have collected about you. You also have the right to know what your Personal Information is sold or shared and to whom. The disclosure described above will be limited to the Personal Information collected or used over the past 12 months. To submit a verifiable request, please email [email protected] or contact us at the address listed below.

B. Right to Request Deletion of Personal Information

You have the right to request the deletion of your Personal Information collected or maintained by us. To submit a verifiable request, please email [email protected] or contact us at the address listed below. We can’t make changes to or delete your information in some situations where it is necessary for us to maintain your information, for example if we need the information to comply with applicable law.

C. Right to Opt-Out of the Sale of Personal Information

We do not sell your Personal Information to third parties as defined in the CCPA. If in the future, we anticipate selling your Personal Information as defined by the CCPA, we will provide you with the opt-out and opt-in rights required by the CCPA.

D. Authorized Agent

You can designate an authorized agent to make a request under the CCPA on your behalf.

Upon receiving a request for access or deletion, we will need to verify your identity to protect your privacy and security. This could include requesting additional information from you.

Remember that even if you exercise your rights under CCPA, federal or state law may prohibit us from complying with your request where such compliance may infringe on our or any other person or party's rights or freedoms.

Please note that this CCPA section does not apply to employment-related Personal Information collected from California-based employees, job applicants, contractors, or similar individuals. Also, it does not apply where we act as a service provider to other businesses, collecting data on their behalf.

Lastly, while this section is designed to inform California residents about their rights under CCPA, it does not provide or imply any rights beyond what is required by CCPA and should not be construed as such.

E. Rights to Disclosure of Sensitive Information

As a resident of California, you have a right to know how we collect, process, and disclose “Sensitive Personal Information” (SPI). SPI includes highly sensitive data such as: social security number; driver’s license; passport number; financial account information and log-in credentials; genetic data; and ethnic origin. We collect and process the following types of SPI: social security number, and financial account information and log-in credentials. We use the SPI to provide the Services to you and to be able to process payment from you. If you have any questions about the disclosure of SPI, please contact us at [email protected].

F. Right to Retention Details

As a resident of California, you have a right to know the length of time we retain each category of Personal Information or if that is not feasible, the criteria we will use to determine that retention period. If you have any questions about this right or our data retention protocol, please contact us at [email protected].

VI. Virginia Consumer Data Protection Act

In compliance with the Virginia Consumer Data Protection Act (VCDPA), residents of Virginia have the following rights:

A. Right to Access and to know about Personal Information collected and processed

You have the right to request that we confirm whether or not we are processing your Personal Information, to access your Personal Information that we hold, and to receive certain Personal Information in a portable and readily usable format.

B. Right to Correct

You have the right to correct inaccuracies in your Personal Information that we hold.

C. Right to Delete

You have the right to request the deletion of your Personal Information that we hold. We can’t make changes to or delete your information in some situations where it is necessary for us to maintain your information, for example if we need the information to comply with applicable law.

D. Right to Data Portability

You have the right to obtain a copy of your Personal Information in a portable and readily usable format.

E. Right to Opt-Out

You have the right to opt-out of the processing of your Personal Information for the purposes of targeted advertising, sale, or profiling.

F. Right to Disclosure of Profiling

You have the right to know what Personal Information of yours we have processed for the purposes of profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. If you have any questions about these rights or wish to opt-out of any processing of your Personal Information as it relates to profiling, please contact us at [email protected].

VII. Colorado Privacy Act

In compliance with the Colorado Privacy Act (CPA), residents of Colorado have the following rights:

A. Right to Access and to know about Personal Information collected and processed

B. Right to Correct

You have the right to correct inaccuracies in your Personal Information that we hold.

C. Right to Delete

D. Right to Data Portability

You have the right to obtain a copy of your Personal Information in a portable and readily usable format.

E. Right to Opt-Out

You have the right to opt-out of the processing of your Personal Information for the purposes of targeted advertising, sale, or profiling.

F. Right to Disclosure of Profiling

G. Authorized Agent

You can designate an authorized agent to make a request under the CPA on your behalf.

Upon receiving a request for access or deletion, we will need to verify your identity to protect your privacy and security. This could include requesting additional information from you.

VIII. Connecticut Data Privacy Act

In compliance with the Connecticut Data Privacy Act (CTDPA), residents of Connecticut have the following rights:

A. Right to Access and to know about Personal Information collected and processed

B. Right to Correct

You have the right to correct inaccuracies in your Personal Information that we hold.

C. Right to Delete

D. Right to Data Portability

You have the right to obtain a copy of your Personal Information in a portable and readily usable format.

E. Right to Opt-Out

You have the right to opt-out of the processing of your Personal Information for the purposes of targeted advertising, sale, or profiling.

F. Right to Disclosure of Profiling

G. Authorized Agent

You can designate an authorized agent to make a request under the CPA on your behalf.

Upon receiving a request for access or deletion, we will need to verify your identity to protect your privacy and security. This could include requesting additional information from you.

IX. Your Other Privacy Rights

A. Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

You have the right not to receive discriminatory treatment by us for the exercise of the privacy rights conferred by the CCPA, CPA, CTDPA and VCDPA.This means that we will not discriminate against you, including, but not limited to, by denying Services, charging you a different price, or providing a different level or quality of Services just because you exercised your consumer privacy rights.

However, if you refuse to provide your Personal Information to us or ask us to delete or stop selling your Personal Information, and that Personal Information or sale is necessary for us to provide you with Services, we may not be able to complete that transaction.

B. Right to Appeal

You have the right to submit an appeal if you are not satisfied with the outcome of your request. Please send your appeals directly to [email protected].

C. Right to Submit a Complaint

You have the right to file a complaint concerning the collection, use or storage of your Personal Information to Complaint to a Data Protection Authority, Attorney General, or Gaming Commissions.

When you contact us regarding any of your rights under the CCPA, CPA, CTDPA or VCDPA we will verify your identity before we provide any information. If you have any questions or comments about your rights under the CCPA, CPA, CTDPA or VCDPA please contact us at [email protected].

X. Data Retention

A. Retention of Personal Information

We retain your Personal Information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymize your Personal Information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

B. Disposal of Personal Information

Upon the expiration of the retention period, we will securely dispose of your Personal Information in accordance with applicable laws and regulations.

C. Request for Deletion

In some circumstances, you can ask us to delete your data. See Sections V-X of this Policy. Please, note that deletion of your Personal Information may result in you no longer eligible to receive our Services. Also we can’t make changes to or delete your information in some situations where it is necessary for us to maintain your information, for example if we need the information to comply with applicable law.

D. Changes to Our Data Retention Policy

We reserve the right to revise this Data Retention policy at any time without notice. When this Data Retention policy is revised in a material way, notice will be posted on the Website along with the revised policy.

XI. Cookies And Tracking Technologies

A. Use of Cookies

We use cookies, pixels, or web beacons and similar tracking technologies to collect and use Personal Information about you, including to serve interest-based advertising. Cookies are small data files stored on your hard drive or in device memory that help us improve our Website and your experience, see which areas and features of our Website are popular, and count visits.

B. Types of Cookies

We use several types of cookies on our Website including session cookies, persistent cookies, and functionality cookies. Session cookies are temporary and are automatically deleted once you close your internet browser. Persistent cookies remain on your device until you manually delete them or until your browser deletes them based on the duration specified within the cookie file. Functionality cookies allow the Website to remember choices you make such as your user name, language or the region you are in and provide more personal features.

C. Third-Party Cookies

We also use third-party cookies from other service providers on our Website. These cookies enable certain features or functionalities, and track usage and performance of our Website and services, and allow us to offer targeted advertising.

D. Pixel Tags, Web Beacons, and Transparent GIFs

Pixel tags and web beacons are tiny graphic images placed on our Website or in our emails that allow us to determine whether you have performed a specific action. When you access our Website or open or click an email, the pixel tags and web beacons generate a notice of that action. These tools allow us to measure response to our communications and improve our Website.

E. Your Cookie Preferences

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. However, please note that removing or rejecting cookies could affect the availability and functionality of our Website.

F. Cookie Policy

To learn more about how we use cookies and your choices relating to cookies, please visit our Cookie Policy, which can be found at https://bananabets.com/page.shtml?pageId=cookie-policy.

XII. Other Web Sites

We are not responsible for the information collection or privacy practices of other websites, including websites operated by our business partners or other third parties. You should review and understand the privacy policies posted on any linked sites you visit before using those sites or providing any Personal Information.

XIII. Persons Under Age 18

Our Website is intended for use by persons 18 or older. If you are under 18, do not access or attempt to access any areas or participate in any activities. We do not knowingly collect Personal Information from persons under 18. If you are the parent or guardian of a person under 18 and believe that the person has provided us with Personal Information, you may contact us at: [email protected]. If we learn that we have unknowingly collected or received Personal Information from a child under the age of 18, we will make reasonable efforts to delete such information from our records.

XIV. Visitors Outside Of The United States

Our Website is maintained on servers located in the United States, and Personal Information and Non-Personal Information are stored on computers and servers located in the United States. The United States may not offer a level of privacy protection for Personal Information as great as that offered in other jurisdictions. Therefore, the disclosure of Personal Information pursuant to this Policy is at your own risk. We make no representation that the practices described in this Policy are compliant with laws outside of the United States that apply to the collection, security, use and disclosure of Personal Information.

XV. Changes To This Policy

We may update this Policy from time to time. If we make any material changes to this Policy, we will notify you by posting a notice on our Website. Your continued use of the Website and/or Services after any changes to this Policy constitutes your acceptance of such changes.

XVI. Contact Us

You may forward any question or concern regarding this Privacy Policy or the use and disclosure of Personal Information to the Company’s Privacy Officer either by mail, or E-mail as follows:

E-mail Address: [email protected]